Creamind ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects creators with brands for gigs and campaigns.
1. Information We Collect
We may collect the following types of information:
- Account information: Name, email address, username, password (hashed), and role (creator or brand).
- Profile information: Display name, bio, avatar, website, categories, and (for creators) connected social accounts (e.g. Instagram) and related metrics.
- Usage and device data: IP address, browser type, pages visited, and general usage patterns to improve our service and security.
- Communications: Messages and content you send through the platform (e.g. proposals, bids, and support requests).
- Cookies and similar technologies: We use cookies and similar technologies to keep you logged in, remember preferences, and analyze usage.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Creamind platform.
- Match creators with brands and display relevant profiles and gigs.
- Process gig applications, bids, and related communications.
- Send you transactional emails (e.g. confirmations, password reset) and, with your consent, marketing and product updates.
- Improve our services, fix issues, and develop new features.
- Comply with legal obligations and enforce our Terms of Service.
3. Sharing of Your Information
We may share your information in the following situations:
- On the platform: Your profile and public information may be visible to other users (e.g. brands viewing creator profiles, creators viewing gig details).
- Service providers: We may share data with trusted vendors who help us run the platform (e.g. hosting, email, analytics), under strict confidentiality and data-processing agreements.
- Legal and safety: We may disclose information if required by law or to protect our rights, users, or the public.
- We do not sell your personal information to third parties.
4. Data Retention and Security
We retain your information for as long as your account is active or as needed to provide services, comply with law, and resolve disputes. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data.
- Correct or update inaccurate data.
- Request deletion of your data (subject to legal and operational requirements).
- Object to or restrict certain processing.
- Withdraw consent where we rely on it.
- Lodge a complaint with a supervisory authority (e.g. in the EU/UK).
To exercise these rights or delete your account, use the account settings or contact us at the email below.
6. Children's Privacy
Our service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it promptly.
7. International Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards (e.g. standard contractual clauses) where required by applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy. For material changes, we may notify you by email or a prominent notice on the platform.
9. Contact Us
For privacy-related questions, requests, or complaints, contact us at privacy@creamind.com. You can also use the support or contact options available in the app.